<Back

Refund Policy

This Refund Policy applies to purchases made through Doggy Planet products and services.

            If you need a refund or paid but did not receive your in-game items, you may contact idgameinfo1@gmail.com to submit a refund request. We will process your refund request within 7 days.
        

1. Refund Requests

If you need a refund, or if your payment was completed but you did not receive the purchased game items, please contact us at idgameinfo1@gmail.com and provide your order information and account details so we can review your request.

2. Digital Products and Services

Our products and services may include digital content, virtual items, online services, or immediately delivered benefits. Refund requests will be reviewed based on the order status, delivery status, and applicable service records.

3. User Responsibility

Please carefully review the product details, price, account information, and payment amount before confirming any purchase. You are responsible for ensuring that your purchase selection is correct before payment.

4. Processing Time

We will process your refund request within 7 days after receiving your request and the required order information.

5. Contact

If you have questions about this Refund Policy, need a refund, or paid but did not receive your in-game items, please contact idgameinfo1@gmail.com.