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Account Deletion Guide

Learn how to delete your Doggy Planet account and understand our data handling policies

Developer Information

App Name: Doggy Planet
Developer: Doggy Planet Development Team
App Type: Gaming Platform Application
Contact Method: Via "Contact Customer Service" feature in the app
Privacy Policy: View Full Privacy Policy

How to Delete Your Account

Follow these steps to request deletion of your Doggy Planet account:

1

Open the App and Log In

Sign in to your Doggy Planet account using your credentials

2

Go to Personal Center

Tap "My Account" or "Personal Center" in the app's bottom navigation

3

Find Account Settings

Look for "Account Settings" or "Settings" option in your personal center

4

Select Delete Account

Find and tap "Delete Account" or "Deactivate Account" option

5

Complete Deletion Form

Fill out the account deletion request form with your User ID, email, and phone number

6

Confirm Deletion Intent

Check all confirmation boxes to confirm you understand the consequences

7

Submit Request

Click "Submit Deletion Request" button to complete your submission

8

Wait for Processing

We will process your deletion request within 7 business days

Request Account Deletion Now

Data Deletion and Retention Policy

Data That Will Be Deleted

The following data will be permanently deleted when your account is deleted:

Data Type Description Deletion Timeline
Account Information User ID, nickname, profile picture, bio, and other basic profile data Immediate
Login Credentials Password, payment password, authentication tokens, and session data Immediate
Balance and Virtual Assets Account balance, star books, fragments, experience points, and other virtual currency Immediate
Gaming Data Game records, betting history, achievements, and leaderboard scores Immediate
Transaction Records Recharge, withdrawal, transfer, and purchase history Immediate
Payment Information Alipay account, WeChat account, bank card, and other payment methods Immediate
Contact Information Email, phone number, QQ, WeChat, and other contact details Immediate
User Preferences Language settings, notification preferences, privacy settings, and other customizations Immediate

Data That Will Be Retained

For legal, security, or business purposes, the following data will be retained:

Data Type Retention Reason Retention Period
Transaction Logs Financial audit, tax compliance, fraud prevention 7 years
Security Logs Account security, abuse prevention, violation investigation 2 years
Legal Records Legal proceedings, regulatory compliance As required by law
Anonymized Data Statistical analysis, product improvement (non-identifiable) Indefinite
Blacklist Records Prevent violating users from re-registering 1 year

Important Notices

⚠️ Warning: Account deletion is irreversible. Once deleted, you will not be able to recover any data, including:
  • All account balance and virtual assets
  • Game records and achievements
  • All personal information
  • Transaction history
ℹ️ Information: After submitting your account deletion request, we will complete the process within 7 business days. During this period, you can contact customer service to cancel your deletion request.
✓ Tip: If you only want to temporarily stop using the app, consider "freezing your account" instead of deleting it. A frozen account can be reactivated at any time.

Account Deletion Process

Our account deletion process follows these steps:

  1. Request Submission: When you submit your deletion request, we immediately record it
  2. Identity Verification: We verify your identity via email or phone number (within 24 hours)
  3. Cooling-off Period: A 7-day cooling-off period is implemented to prevent accidental deletion
  4. Final Confirmation: You can cancel your deletion request before the cooling-off period ends
  5. Data Deletion: After the cooling-off period, we permanently delete all your account data
  6. Confirmation Notice: We send a confirmation email once deletion is complete

Frequently Asked Questions

Q: Can I recover my account after deletion?
A: No. Account deletion is permanent, and all data will be completely erased and cannot be recovered. Please ensure you have backed up any important information before deletion.
Q: How long does account deletion take?
A: From submission to complete deletion typically takes 7 business days. During this period, you can cancel your deletion request.
Q: What happens to my account balance?
A: When your account is deleted, all balance and virtual assets will be cleared and cannot be recovered. Please withdraw or transfer all funds before deletion.
Q: Can I re-register with the same phone number?
A: After account deletion, the phone number will be blacklisted for 1 year. After 1 year, you can use that phone number to create a new account.
Q: Will my account deletion affect my friends?
A: Your account deletion won't directly affect other users, but your game records and leaderboard scores will be removed.
Q: How long will my transaction records be kept?
A: For financial and tax compliance purposes, transaction logs will be retained for 7 years. These records will be encrypted and stored separately from your account information.
Q: How can I cancel my deletion request?
A: During the 7-day cooling-off period, you can contact customer service via the app or email to request cancellation of your deletion.

Need Help?

If you have any questions about account deletion, please contact us through: